If you are not able to see streaming live video, please confirm the following:
1. Please check Pixsee device emits a solid green light.
2. Please make sure network connection on your mobile device is stable.

If the above has been verified, please continue with the steps below:
1. Close background Pixsee App and relaunch it.
2. If connection isn‘t established after relaunching the App, please unplug Pixsee, wait 30 seconds, and plug it back in again. Wait for a stable green light and relaunch the App.
3. If you are still facing issues with your Pixsee device after replugging it, please disable your Wi-Fi router first by turning it off for approximately 5 minutes. After the 5-minute interval, power on your Wi-Fi router and ensure that the connection is successfully reestablished. Wait until the connection is fully restored. Next, unplug your Pixsee device and wait for 30 seconds before plugging it back in. Once you see a stable green light, you can relaunch the App.
4. If you have followed the previous troubleshooting steps, but you are still experiencing issues:
for iOS- Please delete and reinstall Pixsee App to log in again.
for Android- Please open Settings, and then tap Apps. Select or search for Pixsee. Tap Storage, then tap Clear cache(descriptions vary slightly by mobile brands), and then log in again.

With iOS 18, Apple has updated its "Local Network" privacy settings. To ensure your Pixsee camera works properly, please note:
1. If the "Local Network" permission is disabled for the Pixsee App, your phone won't connect to Pixsee even when both devices are on the same Wi-Fi network.
2. Solution:
*Go to "Settings" > "App" > "Pixsee"
*Ensure "Local Network" permission is enabled

If connection issues persist after enabling:
1. Restart your phone
2. Relaunch the Pixsee App

If you still experience connection errors after trying all the above methods, please contact Pixsee helper for further assistance.