1. Please confirm Pixsee Play is connected to power.
2. Please make sure network connection is stable.
3. Please make sure your phone has Bluetooth turned on and is within one meter of the device for Bluetooth connection.
4. Please verify your phone and Pixsee Play are connected to the same Wi-Fi.
5. Check if there are any other accounts bound, and please unbind the original account first.

If you are still having trouble with account binding, please contact Pixsee helper for further assistance.