1. Please confirm Pixsee Play is connected to power.
2. Please make sure network connection is stable.
3. Please make sure your phone has Bluetooth turned on and is within one meter of the device for Bluetooth connection.
4. Please verify your phone and Pixsee Play are connected to the same Wi-Fi.
5. Check if there are any other accounts bound, and please unbind the original account first.

Important Notice: iOS 18 Connection Settings Update
With iOS 18, Apple has updated its "Local Network" privacy settings. To ensure your Pixsee camera works properly, please note:
1. If the "Local Network" permission is disabled for the Pixsee App, your phone won't connect to Pixsee even when both devices are on the same Wi-Fi network.
2. Solution:
*Go to "Settings" > "App" > "Pixsee"
*Ensure "Local Network" permission is enabled

If connection issues persist after enabling:
1. Restart your phone
2. Relaunch the Pixsee App


If you are still having trouble with account binding, please contact Pixsee helper for further assistance.